..::Dimensity Web Enterprises::.. Frequently Asked Questions

How long does it take to set up an account?
Orders usually are set up within the day.

Do you offer technical support?
Yes. We offer Live Support, Instant Messaging, Support Forums, Phone Support, Help Desk Tickets, and email support.

What is a DNS?
DNS (Domain Name System) is a system that translates a domain name from letters (www.dimensity.net) into a numerical IP address (ns1.dimensity.net). Each time you register a domain name you must specify your DNS information. If you register a domain name through godaddy.com, you can use DNS information free of charge! This is known in the industry as "parking" a domain- parking is free using dimensity..net's servers. You can also change the DNS information at any time, also free of charge, but be aware, your new DNS host may charge you a parking fee.

How do I change the DNS information for my Domain Name?
If you are changing DNS information on a domain name you registered with godaddy.com, begin by clicking the "Member Login" link in Domain services. You will be asked for the username and password you designated at the time you set up your domain account. If you have forgotten your username and password, you can have it emailed to the email address you have on account. Choose the domain you wish to alter from your list of domains. Then, click the "Change Info" button next to the DNS Info section. Input the primary and secondary (and, if necessary, the tertiary) hostname's. Our system will automatically resolve the IP addresses of a valid nameserver.

How long does it take for DNS changes to take effect?
Typically, the DNS changes will be completed within 24 to 72 hours. This is standard Internet propagation time. The central registry databases update automatically, upon your submission of new information. In some cases, however, it has taken up to 6 days to propogate in some areas because of local network or ISP issues.

Why would I need to change my DNS information?
You only need to change your DNS information if you own a domain name (ex. yourname.com) and want that name to point to your website hosted with dimensity.net

Domains registered through www.godaddy.com
Please choose appropriate nameserver's and replace the nameserver's below with the ones mentioned in your welcome email:

Go to: https://www.godaddy.com/
Enter your Username (the email address the domain was registered with) and Password.
Click on the Access button.
A list of your domains should be displayed. Click on the domain name you want to update.
The DNS Information screen should be displayed. If not, click on Modify DNS Info.
In the 1 field, enter: NS1.DIMENSITY.NET
In the 2 field, enter: NS2.DIMENSITY.NET
Click on the Update button.
You should receive a confirmation email shortly.

What happens if I go over my bandwidth limit?
Your site will be temporarily disabled, but you may still access cPanel. You can upgrade to more bandwidth at any time.

Can I host international domains with dimensity.net?
Yes, we currently have clients that use .ca, .co.uk, .tc, .nu, .ve, and many other international domain names.

Do you offer Windows or UNIX plans?
We offer UNIX web hosting accounts (CentOS). We do not handle Windows on any machines yet but we may look into providing Windows hosting in the near future. If you are interested in Windows please contact us.

How do I access my Cpanel control panel?
You can login to your Cpanel control panel at http://yoursite.com/cpanel where "yoursite" is your own domain name, or at http://dimensity.net/cpanel

Where are my statistics?
Click the Web Stats button after logging into Cpanel and hit the Webalizer option. This will open a new window to Webalizer with all your statistics for that domain. You can also use Awstats.

What is the full path to my cgi-bin?
/home/username/public_html/cgi-bin

Which folder do I load my web pages to?
You should place all of your web documents in the public_html directory.

I keep getting errors when trying to publish with Frontpage?
The most common problem is not using the full url when uploading your site. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to.

Can I have CGI outside of the bin?
Yes, CGI will function in the public_html folder.

What version of Perl comes installed on your servers?
Perl 5.8.0.

What version of PHP comes installed on your servers?
PHP 4.4.5. [PHPinfo]

What version of MySQL comes installed on your servers?
MySQL 4.0.25

What is the correct path to Perl?
/usr/bin/perl

What is the correct path to sendmail?
/usr/sbin/sendmail

I've uploaded my site and still see "This Page Is Under Construction"?
You are still seeing the default index.html page set up when you ordered your hosting plan through us. Make sure to delete that old index.html page, then your site should resolve correctly.

How long does it take for my DNS changes to update world wide?
Normally you can expect to see your web site DNS to change within 24 - 72 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISP's are a little slower.

Why isn't my SSI working?
In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.

How do I access my webmail?
Simply go to:
http://www.yourdomain.com/webmail or http://www.dimensity.net/webmail
Remember when logging in, that you username must be in the form of username@domain.com and not just username.

Where can I setup new e-mail accounts?
New e-mail accounts can be setup in your control panel by clicking on "Mail Menu" --> "Add/Remove accounts."

What is the correct way to setup my e-mail client to retrieve e-mail from my accounts?
Microsoft Outlook / Outlook Express:

Display Name: Your Name
Email Address: something@yourdomain.com
Incoming Mail Server Type: POP3
Incoming Mail Server: mail.yourdomain.com (or mail.dimensity.net)
Outgoing Mail Server: mail.yourisp.com (preferred) / mail.yourdomain.com ( or mail.dimensity.net)
Account Name: something@yourdomain.com
Password: E-mail account's password

Netscape Email:

Your Name: Your Name
Email Address: something@yourdomain.com
Reply to address: something@yourdomain.com (you can leave this blank)
Organization: Your Company / Organization Name
Server Name: mail.yourdomain.com
Server Type: POP3
Username: something@yourdomain.com
Outgoing Mail (SMTP) Server:mail.yourisp.com (preferred) / mail.yourdomain.com
Outgoing mail server username: Your ISP Username / Your Control Panel Username

Mozilla Thunderbird:

Your Name: Your Name
Email Address: something@yourdomain.com
Type of Incoming Server: POP
Incoming Server: mail.yourdomain.com
Incoming Username: something@yourdomain.com
Account Name: Dimensity, or Home, Work, etc...

Please Note: We recommend using your ISP's outgoing (SMTP) server, however if you choose to use mail.dimensity.net or mail.yourdomain.com, our server requires authentication.

How do I access my control panel?
Simply go to:
http://www.yourdomain.com/cpanel or http://dimensity.net/cpanel
where yourdomain is your website domain

How do I upload my webpage?
You will need to either use the file-manager built into your control panel, or use FTP client. We recommend LeapFTP, Cute FTP, FTP Explorer, Coffee Cup Direct FTP, or WS_FTP
Your login information should be as follows:

Host: ftp.yourdomain.com
Username: username@yourdomain.com
Password: yourpassword

Note that this information is CASE-SENSITIVE!

Where can I find a demo of all the things CPanel offers?
This is a basic explanation of the major control panel functions, but there are many not listed.

All accounts come with a control panel. You can access your control panel at the following locations: you may use, http://www.domain.com:2082 or http://www.dimensity.net:2082.

You may view the features of cPanel at the cPanel website (www.cpanel.net). Please note, some features may differ from ones listed on the cPanel website.

My question was not answered here!
If your question is not listed here, there is a good chance that it has been listed or asked in our Community Forums. Please visit there and do a search for your question. If it cannot be found feel free to ask it in the appropriate category.